Terms of Service

Effective Date: July 24, 2026  |  Last Updated: July 24, 2026

1. Acceptance of Terms

Welcome to Pequod's Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at newpequods-pizza.click (the "Website"), as well as any related online ordering services, content, features, and functionality offered through the Website.

By visiting our Website, creating an account, placing an order, or otherwise engaging with our digital services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms of Service;
• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained the consent of a parent or legal guardian;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.

These Terms apply to all visitors, users, and others who access or use our Website and services. If you are using the Website on behalf of a business, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and the terms "you" and "your" shall refer to both you individually and that entity.

Your continued use of the Website following any updates or modifications to these Terms constitutes your acceptance of the revised Terms. We strongly recommend reviewing this page periodically to stay informed of any changes.

2. Description of Services

Pequod's Pizza operates as a food service business providing customers with access to our menu, online ordering capabilities, reservation inquiries, promotional offers, and general information about our restaurant(s). Our services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website, subject to availability and applicable service areas.
• Menu Information: We provide current menu items, pricing, nutritional information where available, and descriptions of food and beverage offerings.
• Promotional Offers and Coupons: From time to time, we may offer discounts, coupons, loyalty rewards, or other promotional programs, each subject to their own specific terms and conditions.
• Customer Account Services: Users may register for an account to manage orders, save preferences, and access loyalty benefits.
• Customer Support: We provide customer support services to address inquiries, complaints, and feedback related to our food and ordering services.
• General Information: The Website provides information about our locations, hours of operation, contact details, and brand story.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our services at any time, with or without notice, and without liability to you. Menu items, pricing, and availability may vary by location and are subject to change without prior notice.

Our Website is intended for personal, non-commercial use only. Commercial use of our Website, including scraping data, aggregating content, or using our ordering systems for resale purposes, is strictly prohibited without our express written consent.

3. Eligibility and User Accounts

To access certain features of our Website, including online ordering and loyalty programs, you may be required to create an account. By creating an account, you represent and warrant that:

• All information you provide during registration is accurate, current, and complete;
• You will promptly update your account information to keep it accurate and current;
• You are responsible for maintaining the confidentiality of your account credentials, including your password;
• You are fully responsible for all activities that occur under your account;
• You will notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

We reserve the right to suspend, terminate, or refuse to create accounts at our sole discretion, including in cases where we believe a user has violated these Terms or engaged in fraudulent, harmful, or unlawful activity. You may not create more than one account per person without our explicit permission, and you may not transfer your account to any other individual or entity.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to comply with all applicable laws and regulations and to use our services only for lawful purposes. You agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Website for any fraudulent, deceptive, or unlawful purpose;
• Submitting false, misleading, or inaccurate information in connection with any order, account registration, or communication with us;
• Placing fraudulent orders, including using stolen or unauthorized payment methods;
• Impersonating any person or entity, or falsely representing your affiliation with any person or organization;
• Attempting to gain unauthorized access to any part of the Website, our servers, or any system or network connected to our services;
• Using automated tools, bots, scrapers, spiders, or other data-harvesting technologies to access, copy, or aggregate content from the Website without our express written permission;
• Interfering with, disrupting, or attempting to probe the security of the Website or any related systems;
• Uploading, transmitting, or distributing any viruses, malware, spyware, or other harmful code;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying our Website;
• Violating any applicable local, state, federal, or international law or regulation.

4.2 Content-Related Prohibitions

• Posting, transmitting, or sharing any content that is defamatory, obscene, harassing, threatening, hateful, or otherwise objectionable;
• Using our Website or communication channels to send unsolicited commercial communications (spam);
• Reproducing, distributing, displaying, or creating derivative works from our Website content without authorization.

We reserve the right to investigate and take appropriate legal action against anyone who violates these prohibitions, including reporting to law enforcement authorities, terminating accounts, and seeking injunctive or other equitable relief.

5. Online Ordering and Payment Terms

5.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the selected items at the stated price. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent, orders that cannot be fulfilled due to product unavailability, or orders containing errors in pricing or product description.

Once you submit an order, you will receive a confirmation via email or on-screen notification. This confirmation acknowledges receipt of your order and does not constitute acceptance of your offer until the order has been prepared and accepted for processing.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD). Prices are subject to change without notice and may vary by location. Applicable state and local sales taxes will be calculated and added to your order total at checkout in accordance with the tax laws of the applicable jurisdiction.

We strive to ensure that all pricing information on our Website is accurate. However, in the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price. We will notify you of any such error and provide you with the option to proceed at the correct price or cancel your order for a full refund.

5.3 Payment Methods

We accept payment through the methods indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable amount to your selected payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store your full credit card information on our servers. By using our payment services, you also agree to the terms and privacy policies of our third-party payment processors.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you need to cancel or modify an order, please contact us immediately at [email protected]. Cancellations may only be accepted prior to order preparation commencing, at our sole discretion.

Refunds may be issued at our discretion in cases where food items are found to be defective, significantly different from their description, or if an order error was made on our part. Refund requests must be submitted within 24 hours of receiving the order and may be subject to our review and verification process.

5.5 Delivery Terms

Delivery services, where available, are subject to geographic and operational limitations. Delivery fees, minimum order requirements, and estimated delivery times are displayed at checkout and are subject to change. We are not responsible for delays caused by circumstances beyond our reasonable control, including traffic, weather conditions, or other force majeure events.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, photographs, images, logos, trademarks, service marks, trade names, menu designs, video content, audio clips, digital downloads, data compilations, and software, is the exclusive property of Pequod's Pizza or its content suppliers and is protected by United States copyright law, trademark law, and other applicable intellectual property laws and international treaties.

The Pequod's Pizza name, logo, and all related marks are trademarks or registered trademarks of Pequod's Pizza. You are not permitted to use our trademarks, service marks, trade names, or logos without our prior written consent. Any unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws and could result in legal action.

6.1 Limited License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Website or its content;
• Any collection or use of product listings, descriptions, prices, or images for the benefit of another merchant;
• Any derivative use of the Website or its content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data-gathering and extraction tools.

This license terminates automatically upon any violation of these Terms. We reserve all rights not expressly granted to you in and to the Website and its content.

6.2 User-Submitted Content

If you submit reviews, feedback, photos, comments, or other content to our Website or social media channels ("User Content"), you grant Pequod's Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content worldwide in any media. You represent and warrant that you own or otherwise control all rights to the User Content you submit and that such content does not violate any applicable laws or these Terms.

7. Disclaimers and "As-Is" Basis

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH THE WEBSITE BEYOND WHAT IS REQUIRED BY APPLICABLE FOOD SAFETY LAWS.

7.1 Food Allergy and Dietary Disclaimer

We make reasonable efforts to provide accurate ingredient and allergen information on our Website. However, menu items may contain or come into contact with common allergens, including but not limited to wheat, dairy, eggs, nuts, soy, and gluten. Our kitchen is not an allergen-free environment. If you have a food allergy, intolerance, or dietary restriction, you are strongly encouraged to contact us directly before placing an order. We cannot guarantee that any menu item is entirely free of allergens. Pequod's Pizza is not responsible for any allergic reactions or adverse health effects resulting from the consumption of our food products.

7.2 Third-Party Links

Our Website may contain links to third-party websites, services, or resources. These links are provided for convenience only and do not constitute an endorsement by Pequod's Pizza of such third-party websites or their content. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR DATA;
• LOSS OF GOODWILL OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR INFORMATION PROVIDED THROUGH THE WEBSITE;
• ANY OTHER LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF PEQUOD'S PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some states do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, or any liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its owners, officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to our Website or services;
• Your violation of these Terms of Service;
• Your violation of any applicable law, regulation, or the rights of any third party;
• Any User Content you submit, post, or transmit through our Website;
• Your negligence, willful misconduct, or fraudulent conduct;
• Any dispute between you and any third party in connection with your use of our services.

We reserve the right to assume exclusive control of the defense of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You shall not settle any such claim without our prior written consent.

10. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Website, you consent to the data practices described in our Privacy Policy.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more information regarding your California privacy rights.

Our data practices are also subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, and we are committed to complying with all applicable consumer protection laws enforced by the FTC.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to your use of our Website or services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pequod's Pizza operates, without regard to its conflict of law principles.

To the extent any dispute is not subject to binding arbitration as set forth in Section 12 below, you hereby consent to the exclusive jurisdiction of the state and federal courts located in the applicable jurisdiction of our principal place of business, and you waive any objection to such courts on grounds of inconvenient forum, lack of personal jurisdiction, or otherwise.

Nothing in these Terms shall limit either party's right to seek emergency injunctive or equitable relief from any court of competent jurisdiction to prevent the actual or threatened infringement of a party's intellectual property rights or to prevent irreparable harm pending the resolution of a dispute.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us first to seek an informal resolution. Please send a written description of your dispute to [email protected]. We will make reasonable efforts to resolve your dispute informally within thirty (30) days of receipt of your notice.

12.2 Binding Arbitration

If informal resolution is unsuccessful, you and Pequod's Pizza agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of our Website or services (including the applicability, enforceability, or scope of this arbitration clause) shall be resolved exclusively through binding individual arbitration, rather than in court, except as set forth in Section 12.4 below.

The arbitration shall be administered by a recognized arbitration organization under its then-current rules and procedures for consumer disputes. The arbitrator shall apply applicable federal and state law and shall have the authority to grant any relief that would be available in court, including injunctive and declaratory relief. The arbitration award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to bring or participate in a class action lawsuit or class-wide arbitration. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent immediate irreparable harm pending arbitration. Additionally, claims arising under intellectual property laws may be brought in a court of competent jurisdiction.

12.5 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, BOTH PARTIES HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

13. Term and Termination

These Terms of Service are effective upon your first access to our Website and shall remain in effect until terminated in accordance with the provisions herein.

We reserve the right to suspend or terminate your access to our Website and services, with or without cause and with or without notice, at our sole discretion, including but not limited to situations where we reasonably believe you have:

• Violated any provision of these Terms of Service;
• Engaged in fraudulent, abusive, or illegal conduct;
• Acted in a manner harmful to other users, third parties, or our business;
• Failed to pay for orders placed through our Website.

You may terminate your account at any time by contacting us at [email protected] with a request to close your account. Upon termination, your right to use the Website and services will immediately cease.

Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and all other provisions that create ongoing obligations.

14. Changes to Terms of Service

Pequod's Pizza reserves the right to modify, update, or replace these Terms of Service at any time in our sole discretion. We will provide notice of any material changes by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on our Website;
• Sending an email notification to registered account holders where reasonably practicable.

It is your responsibility to check this page periodically for changes. Your continued use of the Website or services after the posting of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must discontinue your use of the Website immediately.

We will not make retroactive changes to these Terms that materially and adversely affect your rights without providing you with a reasonable opportunity to review and accept such changes.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if such modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that any severed provision shall be replaced with an enforceable provision that most closely reflects the intent and economic effect of the original provision.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Pequod's Pizza with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, and warranties, whether oral or written, relating to the subject matter hereof.

No waiver by Pequod's Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in performance under these Terms arising out of or related to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, strikes or labor disputes, civil unrest, acts of terrorism, government actions or restrictions, power outages, internet service disruptions, supply chain failures, or any other circumstances beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal operations as soon as practicable and will notify affected customers of any material disruptions to our services where reasonably possible.

18. Electronic Communications

By using our Website and services, you consent to receiving electronic communications from us, including emails, on-site notifications, and other digital messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you have opted into receiving marketing or promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in such communications or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional and account-related communications as necessary to fulfill our services.

19. Accessibility

Pequod's Pizza is committed to making our Website accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA) and applicable web content accessibility guidelines. If you experience difficulty accessing any portion of our Website, please contact us at the information provided below so that we may assist you and work to improve accessibility.

20. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to exercise any rights you may have under applicable law, please do not hesitate to contact us using the information below:

We will make reasonable efforts to respond to all inquiries within five (5) business days. For urgent matters related to food safety or order issues, please contact us directly via email for the fastest response.