Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newpequods-pizza.click, place orders online, sign up for our loyalty programs, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy is governed by the laws of the United States, including applicable federal statutes enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), and where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We take all legal obligations seriously and strive to exceed minimum compliance standards.

1. About Us

Pequod's Pizza is a food service business operating online and in-store, dedicated to delivering high-quality pizza and dining experiences to our customers. For any questions about this Privacy Policy or your personal data, please contact us using the details below:

2. Information We Collect

We collect information about you in a variety of ways in order to provide and improve our services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with Pequod's Pizza — whether by placing an order, creating an account, signing up for our newsletter, or contacting us — you may provide us with certain personally identifiable information, including but not limited to:

• Contact Details: Your full name, mailing address, email address, and telephone number.
• Account Credentials: Username and password if you create an account on our website.
• Order Information: Delivery address, billing address, and details about the items you order.
• Payment Information: Credit or debit card numbers, expiration dates, billing addresses, and other financial information necessary to process your payment. Note: We do not store full payment card details on our servers; this information is handled by PCI-DSS-compliant third-party payment processors.
• Loyalty Program Data: Points balance, redemption history, and participation records if you join our rewards or loyalty program.
• Communications: The content of messages you send us via email, contact forms, or customer support channels.
• Preferences and Feedback: Dietary preferences, food allergies (if voluntarily provided), survey responses, and reviews.

2.2 Information Collected Automatically

When you visit newpequods-pizza.click, we and our third-party service providers automatically collect certain technical information about your device and browsing activities, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, exit pages, and overall navigation patterns on our website.
• Log Data: Server logs that record requests made to our web servers, timestamps, and error reports.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS coordinates unless you explicitly grant permission.
• Cookies and Tracking Technologies: Information gathered through cookies, web beacons, pixel tags, local storage, and similar technologies. Please see Section 8 for detailed information about our use of cookies.

2.3 Information From Third Parties

We may also receive information about you from third parties in the following contexts:

• Social Media Platforms: If you connect your social media accounts or interact with our social media pages, we may receive profile information in accordance with those platforms' privacy settings.
• Delivery Partners: If you order through a third-party food delivery platform (such as DoorDash, Grubhub, Uber Eats, etc.), we may receive order-related data shared by those platforms.
• Analytics Providers: Aggregated or segmented data from analytics partners to help us understand our customer base better.
• Payment Processors: Transaction status and fraud-prevention signals from our payment service providers.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Communicating with you about your orders, including confirmations, updates, and delivery notifications.
• Managing your customer account and maintaining accurate records.
• Processing payments and preventing fraudulent transactions.
• Administering loyalty programs and rewards.

3.2 Customer Support

• Responding to your inquiries, complaints, and requests for assistance.
• Resolving disputes and troubleshooting issues with your orders or account.
• Maintaining records of customer service interactions for quality assurance.

3.3 Analytics and Service Improvement

• Analyzing usage patterns and customer behavior to improve our website's functionality and user experience.
• Conducting internal research and development to refine our menu offerings and service quality.
• Generating aggregate, anonymized insights about our customer base and business performance.
• Monitoring website security and detecting technical issues.

3.4 Marketing and Communications

• Sending you promotional emails, special offers, and newsletters about Pequod's Pizza, where you have opted in or where we have a legitimate interest under applicable law.
• Personalizing your experience on our website by displaying content, recommendations, and offers relevant to your preferences and order history.
• Running targeted advertising campaigns on third-party platforms (e.g., Google, Facebook/Meta) using aggregated or hashed data.
• Conducting surveys, contests, and promotions.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, contacting us at [email protected], or updating your account preferences. Opting out of marketing will not affect transactional communications related to your orders.

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and others.
• Responding to lawful requests from law enforcement and government authorities.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only to the extent necessary to perform their functions, and they are contractually obligated to protect your data and use it solely for the purposes we specify. Such service providers include:

• Payment processors and fraud detection services
• Delivery and logistics partners
• Email marketing and customer communication platforms
• Website hosting and cloud infrastructure providers
• Analytics and data intelligence providers
• Customer relationship management (CRM) software providers
• IT support and cybersecurity services

4.2 Third-Party Food Delivery Platforms

When you place an order through a third-party delivery application, certain information (such as your order details and delivery address) may be shared with those platforms in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party platforms you use.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or protect our legal rights.
• Protect the safety of our customers, employees, or the public in an emergency.
• Detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for marketing, research, analytics, or other business purposes without restriction.

5. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a variety of administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction, including:

• Encryption: Our website uses Transport Layer Security (TLS/SSL) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed using PCI-DSS compliant third-party processors. We do not store your full credit card information on our systems.
• Access Controls: Access to personal information within our organization is restricted to employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained on data protection practices.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• Regular Security Assessments: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We honor these rights and provide mechanisms for you to exercise them.

6.1 Rights for All Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including the categories of data collected and the purposes for which it is used.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as data we are legally required to retain).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to request disclosure of the specific pieces and categories of personal information we have collected about you in the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to applicable exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected] or use the "Do Not Sell or Share My Personal Information" link where applicable on our website.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: The right to receive a copy of your personal information in a portable and usable format.

To submit a verifiable consumer request to exercise your California privacy rights, please contact us at [email protected]. We will respond to verifiable requests within 45 days, with an extension of up to an additional 45 days where reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: newpequods-pizza.click

We may need to verify your identity before processing your request to ensure we protect your information appropriately. We will not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal information is no longer needed for the purposes for which it was collected, and no legal obligation requires us to retain it, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website newpequods-pizza.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, such as enabling you to add items to your cart or log into your account. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Allow the website to remember your preferences, such as your language or region, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out tool.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

9. Children's Privacy

Pequod's Pizza does not target its products or services to minors. If you are under 18, please do not use our website or provide us with any personal information. If we learn that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, if applicable, delete the information promptly.

We comply with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506, which restricts the online collection of personal information from children under 13. Our services are not directed at anyone under 18.

10. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website or submitting personal information to us, you consent to the transfer of your personal information to the United States and its processing there. We take appropriate steps to ensure that any such transfers are subject to appropriate safeguards in accordance with applicable law.

If you have questions about how we handle cross-border data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications, including social media platforms, delivery apps, and payment portals. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information collected by Pequod's Pizza through our own website and services. We strongly encourage you to read the privacy policies of any third-party sites you visit.

Additionally, our website may use third-party plugins or widgets (such as social media share buttons or embedded maps). These third-party features may collect data about you even if you do not interact with them directly. Their use of your information is governed by their own privacy policies.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no industry-standard way to respond to DNT signals, and our website does not alter its data collection and use practices in response to DNT browser signals at this time. However, you may use the opt-out mechanisms described in Section 8 to limit tracking technologies on our site.

13. How to File a Privacy Complaint

If you have concerns about our privacy practices and believe we have not addressed your concerns satisfactorily, you have several avenues to escalate your complaint:

13.1 Contact Us First

We encourage you to contact us directly first so that we have an opportunity to address your concern:

• Email: [email protected]
• Website: newpequods-pizza.click

We will endeavor to respond to all privacy-related inquiries and complaints within 30 days of receipt.

13.2 File a Complaint with the Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing privacy and consumer protection laws. If you believe your privacy rights have been violated and we have been unable to resolve your complaint, you may file a complaint with the FTC:

• FTC Website: www.ftc.gov/complaint
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 File a Complaint with California's Privacy Protection Agency (for California Residents)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency (CPPA):

• CPPA Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.4 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding privacy and consumer protection matters. Many state attorneys general have consumer protection divisions that handle data privacy complaints.

14. Specific U.S. State Privacy Rights

In addition to California residents, individuals residing in other U.S. states may have privacy rights under applicable state laws. Below is a summary of rights that may apply to residents of select states:

If you reside in any of these states and wish to exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable state law timelines.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website at newpequods-pizza.click with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (where applicable and material changes occur).
• Displaying a prominent notice on our website for a period of time following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to resolving any concerns promptly and transparently.

We will make every effort to respond to your inquiry within 30 business days. For time-sensitive matters, such as potential security breaches or urgent data deletion requests, please indicate the urgency in your message subject line.